Akamai Customer Experience
Role: Data visualization, UX + UI design, Design system
Company: Sosolimited
Collaborators: Sasaki Associates, Hypersonic
Akamai ensures a fast and secure internet experience, handling up to one-third of global web traffic on any given day. They wanted visitors at their new headquarters to immediately understand—and feel—the significance of their role.
In collaboration with Akamai and Sasaki Associates, I designed a digital experience that engages visitors from the moment they enter the lobby and continues throughout the customer experience center and workspaces across the 19-story building.
Illuminated Edge
Visitors to the building are met with an awe-inspiring introduction to the global scale of Akamai’s impact. The Illuminated Edge is a dynamic chandelier that visualizes real Akamai server data from the network through animations of light.
To accompany the chandelier, I designed an interactive table where visitors can engage with the lighting—exploring both current threats and web traffic in Akamai servers.
Akamai Timeline
A range of digital interactives are featured throughout the building, including a touch table that delves into Akamai’s history—from its founding to recent milestones. Visitors can engage with the table from both sides, exploring videos, company achievements, and thought leadership. The display offers a compelling overview of Akamai’s global impact.
Signage System
In collaboration with Sasaki Associates and the Akamai design team, I developed a flexible digital signage system that can be easily expanded and adapted to accommodate the diverse signage requirements throughout the building. The system was tailored to fit a range of displays, from large centerpiece screens in Akamai’s Customer Service Center to smaller screens for private meeting rooms.
Impact
The Akamai design team continues to use the signage system today as they change the content in screens.
The footfall in the Akamai lobby (which is a public space), has increased with visitors being intrigued by both the lighting sculpture and the digital screens.
Awards: IMFA Annual Awards of Excellence, 2020
